Boost Your Chances of Winning Chargeback Disputes
Learn how to dispute chargebacks effectively and increase your chances of getting them approved.
Get Notified of Chargebacks
Receive chargeback notifications from Amazon that provide all the necessary details, including the category, incident date, and specifics of the chargeback.
Check Vendor Central for New Chargebacks
Regularly check your Vendor Central account under Payments -> Operational Performance to catch any new chargebacks early. The sooner you dispute, the better your chances of success.
Understand Chargeback Categories
Amazon categorizes chargebacks into different areas such as PO Related Issues, Receipt Related Issues, ASN Related Issues, Transportation Related Issues, and Preparation Related Issues. Each category comes with a performance rating and shows the dispute status.
Dig into Dispute Details
Explore the dispute details for a thorough understanding. Find a list of dispute charges, amounts, and dates. Click on a specific dispute ID to access related information including the PO number, ASN Number, ship date, and the reason for the chargeback.
Gather Compelling Evidence
Compile strong evidence to support your dispute. This can include screenshots of timely submissions, EDI files, or photos of labels and cartons. Make sure each charge has its own supporting document.
Monitor Your Dispute
Stay on top of your dispute as it progresses through stages like Under Review, Need More Information, Approved, Approved and Paid, and Denied. If additional information is needed, provide it promptly.
Dispute Denied? Try Again!
If your dispute is denied, Amazon will provide reasons. You can dispute the chargeback again and provide additional evidence. Remember, you have two dispute attempts per chargeback, so make the most of them.
Dispute Approved: Reclaim Your Funds
With correct supporting documents, Amazon usually approves disputes. Once approved, the deducted amount will be credited back to your Vendor's account.
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